Terms of Service

Terms of Sale

These terms apply automatically when you purchase any script or digital resource from the Luxu.gg store (fivem.luxu.gg). You are purchasing from Tebex Limited, not directly from Luxu. Tebex Limited holds the exclusive license to sell Luxu products. All digital software and resources provided are licensed, not sold. The license grants you limited rights to use the software personally, and only in connection with the account used at the time of purchase.

You agree that you will not:

• Reverse engineer, decompile, or otherwise attempt to extract or derive the source code of any script.
• Share, distribute, or upload the script to public or private websites, repositories, or file-sharing services.
• Resell, sublicense, or redistribute the script to any third party.

Breach of these terms may result in immediate revocation of your license, removal of access to the product, and may be reported to Cfx.re or other relevant platforms.

Tebex Terms

Our checkout is owned and operated by Tebex Limited, who handle product fulfilment, billing support, and refunds. By purchasing through this site, you also agree to the Tebex Checkout Terms & Conditions and the Tebex Privacy Policy.

Refunds

Please note: Subscription payments and all payments made using "Pay with Crypto" are non-refundable under any circumstances.

Our Merchant of Record (MoR), Tebex Limited, is responsible for billing support and refunds. As a gesture of goodwill and at our sole discretion, Luxu.gg offers a 7-day money-back guarantee if you change your mind or if the product does not work as described or expected. In exceptional cases, and at our sole discretion, we may offer a refund after 7 days if the issue cannot be resolved or if you are unable to get the script working despite our support efforts.

We reserve the right to deny any refund request at any time, for any reason. Reasons for denial may include, but are not limited to: (1) resources that have been transferred or shared, (2) inability to verify your purchase, (3) user error such as purchasing with the wrong account, duplicate purchases, or accidental purchases, or (4) refusal to accept support or cooperate with our efforts to resolve the issue.

Refunds are offered as a gesture of goodwill and at our discretion, and to demonstrate our confidence in our products. If you do not wish to cooperate with our refund terms, you may contact our MoR, Tebex Limited. Due to the nature of digital goods, Tebex Limited generally does not offer refunds for purchases made on the platform. Learn more: Tebex Checkout T&Cs.

Subscriptions are not eligible for refunds under any circumstances. You may cancel your subscription at any time; no further payments will be taken. There are no fees or minimum terms for cancellation. Cancelling a subscription will revoke your access to any packages within that subscription. To dispute a payment related to a subscription, please contact Tebex Limited.

Contact Tebex Limited: tebex.io/support-customer-form.

Support

Support is provided primarily via our Discord server, and also via email at [email protected]. You must have the appropriate customer role in Discord to receive support. After purchase, roles are assigned automatically if you logged in with Discord at checkout. Alternatively, use the claim channel or contact staff to claim your roles manually.

Support is available to verified customers who purchased through our official store. Leaked, stolen, or resold copies from third-party sites are not eligible for support. You must remain a member of our Discord to qualify for lifetime free support.

We have a zero-tolerance policy for rudeness or abusive behaviour towards our team. Disrespectful or hostile behaviour may result in temporary timeouts, refusal of support, blacklisting from support tickets, or in extreme cases, a permanent ban from the server and loss of support eligibility. This protects our staff and maintains a respectful environment. We value constructive feedback and are committed to resolving issues amicably. We encourage all customers to communicate respectfully and courteously with our staff.